FAQs

Do rates include tax?

Rates do not include NY Hotel Tax of 14.75% and additional Occupancy Tax which will be added upon Check In.

Do I need a credit Card to book a bed?

A Credit Card is required for booking but you can pay with cash when you arrive.

What time is check-in and check-out?

Check In begins at 4pm and Check out is at 11am.

Can I check in after 4pm?

Yes, our front desk is open 24 hours.

What items do I need to have to check in?

Valid State Photo I.D. or Passport (Non NY State Issued) and Credit Card required for Check In.

I live in New York, can I stay at Q4 Hotel?

We do not accommodate New York State Residents.

Can I receive mail and shipments and is it free?

EFFECTIVE STARTING JUNE 16TH 2016
Package Storage 
Complimentary ONLY 2 DAYS before Arrival.
No Charge for Letter Sized Envelopes.
$5 per package if delivered 3 or more days before Check In and additional STORAGE FEE; $1 per package per day.

Can you accomodate children?

Children of 17 years old and under must be accompanied by a parent or legal guardian.

Can I store my bag there before I check in?

Yes. Free of charge.

Can I store my bag there after I check out?

Yes, for a $3 per bag fee.

What is the cancellation policy?

48 hour notice is required for cancellation and all cancellations and any modifications must be made by email.

72 hours notice during holidays, otherwise responsible for the first nights’ accommodation fee. No Show Fee would also equal the first nights stay.

Do you provide linens and towels, can I use my sleeping bag?

We provide linens and towels. Sleeping Bags are not allowed and will be held in our possession for the duration of your stay.

We have 2(+) guests, will we be in the same room?

Bookings of 2 or more are not guaranteed to be in the same room. Based on availability we try our best to keep everyone together.